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Already in the app? Open your profile and tap Contact us. Your message arrives with your app version and device attached, which makes bugs much quicker to track down.
Common questions
How do I cancel my subscription?
Apple bills your subscription, so you manage it in your Apple account rather than inside Nectasia. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Nectasia.
Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for. Deleting the app does not cancel a subscription.
I subscribed, but Nectasia still asks me to pay
Check that your iPhone is signed in to the same Apple account you subscribed with. Then open the subscription screen in Nectasia and tap Restore purchases. If that does not unlock it, write to us with the date you subscribed.
How do I get a refund?
Apple handles refunds under its own policy, and we cannot issue them ourselves. You can request one at reportaproblem.apple.com.
If you think you were charged in error, write to us as well and we will help where we can.
Will my diary move to a new phone?
Yes. Your diary is kept with your Nectasia account, not only on your phone. Sign in on the new phone the same way you signed up, with the same email, Apple or Google account, and your history will be there.
A nutrition estimate looks wrong
Estimates from a photo or a description are made by an AI model. They are often close and sometimes wrong, about the food, the portion, or both. Open the entry and correct it: you can edit anything Nectasia records.
Never rely on Nectasia to tell you whether a food is safe for you to eat. It cannot reliably identify allergens or hidden ingredients.
My steps or workouts from Apple Health are not showing
Open the Health app, tap your profile picture, then Apps, then Nectasia, and check that the categories you want to share are turned on. Nectasia reads only what you allow there, and works without Apple Health if you prefer.
How do I delete my account and my data?
You can delete your account from inside Nectasia, in your profile.
When you delete your account, we delete your data from our live systems within 30 days, and it disappears from our backups within 90 days as those backups age out. We keep only what the law requires us to keep — records of purchases, for instance — and information that has been stripped of anything identifying you.
Deleting the app from your phone does not delete your account. Deleting your account does not cancel a subscription; cancel that separately first.
Can I get a copy of my data?
Yes. Write to privacy@nectasia.com from the email address on your account.
Write to privacy@nectasia.com and we will answer within one month. We will not charge you, and we will not treat you differently for asking.
How we handle your data is in the Privacy Policy. The rules for using the app are in the Terms of Service.